TERMS AND CONDITIONS:

STANDARD RENTAL RATES INCLUDE:

1. Unlimited kilometers
2. Standard insurance cover
3. Full gas bottles, fuel and water tanks
4. Roadside assistance
5. Airport transfers
6. Travel pack including maps, books and relevant information
7. All applicable taxes
8. Introduction to the vehicle and equipment

OPTIONAL ADDITIONAL SERVICES:

1. Shopping service prior to arrival
2. Route planning and booking assistance
3. Additional insurance options (see rental quotation or rate chart)

MINIMUM RENTAL DURATION AND COSTINGS:

1. Minimum rental period is 3 days in South Africa and 6 days outside of South Africa at any of the collection points listed below.
2. Each day is a 24 hour period
3. Where camp equipment is included the day of pick up and drop off are counted as full days irrespective of the time collected or returned.
4. On vehicles without camp equipment days are calculated on a 24-hour period from the collection time.
5. No refunds are applicable for early returns unless arranged in advance and agreed by our supplier.

BOOKING DEPOSITS AND PAYMENT TERMS

1. A 20% booking deposit is required to confirm a rental, the balance of the full rental is payable prior to or at vehicle collection/handover.

OFFICE HOURS:

1. 08H00 TO 17H00 Monday to Friday, Saturday from 08h30 TO 13H30
2. Deliveries and collections are included from Monday to Saturday during normal office hours, after hours, on Sundays or public holidays a delivery fee per vehicle/airport transfer will apply.
3. Mobile contact numbers are available 24 hours, 7 days a week.

LOCATION:

South Africa : Johannesburg and Cape Town
Botswana : Kasane or Maun (depo only, delivery fees applicable)
Namibia : Windhoek (depo only, delivery fees applicable)
Zambia : handovers can be effected from Livingston and Lusaka

ONE WAY DROP OFF AND DELIVERY FEES:

JHB TO CT: R1800.00
KASANE/MAUN/WINDHOEK TO JHB: R2850.00
LIVINGSTON/VIC FALLS TO JHB: R3250.00
LUSAKA TO JHB: R3500.00

CROSS BORDER DEPO SURCHARGES:

MAUN TO MAUN: R2850.00
WINDHOEK TO WINDHOEK: R2850.00
LIVINGSTON TO LIVINGSTON: R3250.00
LUSAKA TO LUSAKA: R3500.00

REPAIRS AND MECHANICAL FAILURES:

1. Repairs of up to R1000.00 can be effected without prior authorization. On higher amounts prior authorization is required from our supplier.
2. In most cases vehicles are still covered under the new vehicle manufacturers warranty and their warranty conditions will apply where mechanical failures occur. It is important to remember that our supplier is not the manufacturer of the vehicle or equipment but will do its utmost to select and offer the best and most recommended vehicles and equipment.
3. Where serious mechanical failures occur due to standard wear and tear and which cannot be repaired timeosly a replacement vehicle will be supplied.

COLLISION DAMAGES AND ACCIDENTS:

1. All accidents must be reported to the local police within 24 hours.
2. Where collision damages render a vehicle unusable, a replacement vehicle can be supplied by our supplier if available but all costs are for the expense of the Hirer.
3. The hirer is responsible for the return of the damaged vehicle to the original office if outside of the countries of South Africa, Botswana, Namibia, Swaziland or Lesotho.
4. No refund will be given for lost days due to collision damages.
5. Should the Hirer continue with a new replacement vehicle then a new rental contract and insurance conditions will apply.

INSURANCE:

1. Standard Insurance cover, which covers 95% of the vehicle’s value, is included on all vehicles and in all rates quoted. This is not full cover and an excess is applicable, the monetary value of which depends on the vehicle category.
2. Additional insurance cover is available at additional cost with reduced excess for both collision and theft damages. This will vary depending on the vehicle category.

ROAD RESTRICTIONS:

1. Our suppliers 4wd vehicles are allowed on all bitumen/tar and gravel roads as well as all recognized public tracks in South Africa, Botswana, Namibia, Lesotho, Zimbabwe, Zambia, Mozambique, Tanzania, Swaziland, Malawi. Special permission is required for any other countries in Sub Saharan Africa.

CROSS BORDER SURCHARGES:

1. A once off cross-border surcharge is applicable when leaving South Africa borders. See the applicable fees below.
2. A R600.00 fee is applicable for the countries of Botswana, Namibia, Zimbabwe, Zambia, and Mozambique.
3. A R1500.00 fee is applicable for the countries of Malawi, Tanzania, Uganda and Kenya
4. No surcharge applicable for Swaziland and Lesotho

MULTIPLE RENTALS:

1. Multiple rentals can be combined to qualify for a longer rental rate.

CHANGE OF VEHICLE:

1. If for reasons beyond our control, the reserved vehicle is not available, our supplier reserves the right to substitute the vehicle with another vehicle in the same category or in a higher category. This shall not constitute a breach of contract or entitle the hirer to a refund.

CANCELATIONS:

In the event of a rental having to be cancelled, the following refund rates are applicable.
60 days or more notice : full refund
30 – 60 days : Deposit refunded less 20% handling fee
Less than 30 days notice : No refund

GENERAL:

1. The hirer is fully responsible for any damage or related costs to our suppliers vehicle or third party if;

* The terms of the rental contract are breached.

PLEASE NOTE:

Rates and conditions may be subject to change without notice. All information may be subject to change and all measurements and volumes shown are approximate.